[QGIS-Developer] How long before closing an issue on "lack of feedback"?

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[QGIS-Developer] How long before closing an issue on "lack of feedback"?

Nyall Dawson
Quick question re closing issues on redmine:

What's an "acceptable" amount of time between adding a question to a
ticket/marking as "feedback" before closing that issue as "Closed due
to lack of feedback"?

Is 14 days sufficient?

Nyall
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Re: How long before closing an issue on "lack of feedback"?

Alessandro Pasotti-2

I would suggest 30 days, people might be so lucky to have their holidays last longer than two weeks.

On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson <[hidden email]> wrote:
Quick question re closing issues on redmine:

What's an "acceptable" amount of time between adding a question to a
ticket/marking as "feedback" before closing that issue as "Closed due
to lack of feedback"?

Is 14 days sufficient?

Nyall
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Re: How long before closing an issue on "lack of feedback"?

pcav

I agree, better be conservative. Furthermore, not always lack of feedback means an issue is not valid. I'd be against automatically closing the issues without further verification.

I'm available to help checking, maybe creating a view of tickets needing a check could be useful.

All the best.


On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:

I would suggest 30 days, people might be so lucky to have their holidays last longer than two weeks.

On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson <[hidden email]> wrote:
Quick question re closing issues on redmine:

What's an "acceptable" amount of time between adding a question to a
ticket/marking as "feedback" before closing that issue as "Closed due
to lack of feedback"?

Is 14 days sufficient?

Nyall
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Re: How long before closing an issue on "lack of feedback"?

Giovanni Manghi
In reply to this post by Alessandro Pasotti-2
> What's an "acceptable" amount of time between adding a question to a
> ticket/marking as "feedback" before closing that issue as "Closed due
> to lack of feedback"?
>
> Is 14 days sufficient?

Hi Nyall,
the official number is 15 days, but in reality in my personal effort
to keep the tracker clean I rarely enforce it, more often is around 30
days.

cheers

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Re: How long before closing an issue on "lack of feedback"?

ginetto
I agree with 30 days, Paolo the feedbak filter is already available https://issues.qgis.org/projects/qgis/issues?query_id=112

Luigi Pirelli

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On Mon, 13 Aug 2018 at 10:24, Giovanni Manghi <[hidden email]> wrote:
> What's an "acceptable" amount of time between adding a question to a
> ticket/marking as "feedback" before closing that issue as "Closed due
> to lack of feedback"?
>
> Is 14 days sufficient?

Hi Nyall,
the official number is 15 days, but in reality in my personal effort
to keep the tracker clean I rarely enforce it, more often is around 30
days.

cheers

-- G --
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Re: How long before closing an issue on "lack of feedback"?

pcav

Gosh, 258 waiting for feedback!

I'll have a look during the HF, thanks.


On 08/13/2018 11:13 AM, Luigi Pirelli wrote:
I agree with 30 days, Paolo the feedbak filter is already available https://issues.qgis.org/projects/qgis/issues?query_id=112

Luigi Pirelli

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* https://www.packtpub.com/big-data-and-business-intelligence/mastering-qgis-second-edition
* Hire me: http://goo.gl/BYRQKg
**************************************************************************************************


On Mon, 13 Aug 2018 at 10:24, Giovanni Manghi <[hidden email]> wrote:
> What's an "acceptable" amount of time between adding a question to a
> ticket/marking as "feedback" before closing that issue as "Closed due
> to lack of feedback"?
>
> Is 14 days sufficient?

Hi Nyall,
the official number is 15 days, but in reality in my personal effort
to keep the tracker clean I rarely enforce it, more often is around 30
days.

cheers

-- G --
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Re: How long before closing an issue on "lack of feedback"?

Giovanni Manghi
In reply to this post by Alessandro Pasotti-2
> Gosh, 258 waiting for feedback!
>
> I'll have a look during the HF, thanks.

what is the surprise here? is a "normal" number for our bug tracker,
and in fact I usually use the dev meetings as occasion to make large
cleanups of the tickets in feedback status.

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Re: How long before closing an issue on "lack of feedback"?

Nyall Dawson
In reply to this post by pcav
On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini <[hidden email]> wrote:
>
> I agree, better be conservative. Furthermore, not always lack of feedback means an issue is not valid. I'd be against automatically closing the issues without further verification.

I agree in general, but there's a lot of tickets recently with just a
crash dump (with no clues in the dump) and no further info about how
to reproduce the crash or what triggered it. These reports don't have
*any* value on their own.

Nyall

>
> I'm available to help checking, maybe creating a view of tickets needing a check could be useful.
>
> All the best.
>
>
> On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
>
>
> I would suggest 30 days, people might be so lucky to have their holidays last longer than two weeks.
>
> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson <[hidden email]> wrote:
>>
>> Quick question re closing issues on redmine:
>>
>> What's an "acceptable" amount of time between adding a question to a
>> ticket/marking as "feedback" before closing that issue as "Closed due
>> to lack of feedback"?
>>
>> Is 14 days sufficient?
>>
>> Nyall
>> _______________________________________________
>> QGIS-Developer mailing list
>> [hidden email]
>> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
>> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer
>
>
>
>
> --
> Alessandro Pasotti
> w3:   www.itopen.it
>
>
> _______________________________________________
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>
>
> --
> Paolo Cavallini - www.faunalia.eu
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Re: How long before closing an issue on "lack of feedback"?

pcav


On 08/14/2018 02:23 AM, Nyall Dawson wrote:
> On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini <[hidden email]> wrote:
>> I agree, better be conservative. Furthermore, not always lack of feedback means an issue is not valid. I'd be against automatically closing the issues without further verification.
> I agree in general, but there's a lot of tickets recently with just a
> crash dump (with no clues in the dump) and no further info about how
> to reproduce the crash or what triggered it. These reports don't have
> *any* value on their own.
>
In these cases I'd agree in closing it after 2-4 weeks wiithout further
comments.
My point is that this required human intervention, I do not see a
reliable way of doing it automatically without missing useful info.
All the best.

--
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QGIS & PostGIS courses: http://www.faunalia.eu/training.html
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Re: How long before closing an issue on "lack of feedback"?

Jonathan Moules-4
In reply to this post by Nyall Dawson
Hi Nyall,

Looking at this from another angle (and being aware I know nothing of
the QGIS code-base) - to me at least that would suggest that maybe it's
worth improving the crash dumps so that they're better able to be used
as a stand-alone debugging thing that doesn't require user feedback/insight.

Or alternatively make it clear during the crash dump process that the
user needs to supply other information beyond just the file.

Cheers,

Jonathan


On 2018-08-14 01:23, Nyall Dawson wrote:

> On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini <[hidden email]> wrote:
>> I agree, better be conservative. Furthermore, not always lack of feedback means an issue is not valid. I'd be against automatically closing the issues without further verification.
> I agree in general, but there's a lot of tickets recently with just a
> crash dump (with no clues in the dump) and no further info about how
> to reproduce the crash or what triggered it. These reports don't have
> *any* value on their own.
>
> Nyall
>
>> I'm available to help checking, maybe creating a view of tickets needing a check could be useful.
>>
>> All the best.
>>
>>
>> On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
>>
>>
>> I would suggest 30 days, people might be so lucky to have their holidays last longer than two weeks.
>>
>> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson <[hidden email]> wrote:
>>> Quick question re closing issues on redmine:
>>>
>>> What's an "acceptable" amount of time between adding a question to a
>>> ticket/marking as "feedback" before closing that issue as "Closed due
>>> to lack of feedback"?
>>>
>>> Is 14 days sufficient?
>>>
>>> Nyall
>>> _______________________________________________
>>> QGIS-Developer mailing list
>>> [hidden email]
>>> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
>>> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer
>>
>>
>>
>> --
>> Alessandro Pasotti
>> w3:   www.itopen.it
>>
>>
>> _______________________________________________
>> QGIS-Developer mailing list
>> [hidden email]
>> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
>> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer
>>
>>
>> --
>> Paolo Cavallini - www.faunalia.eu
>> QGIS & PostGIS courses: http://www.faunalia.eu/training.html
>> https://www.google.com/trends/explore?date=all&geo=IT&q=qgis,arcgis
>>
>> _______________________________________________
>> QGIS-Developer mailing list
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>> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
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Re: How long before closing an issue on "lack of feedback"?

Matthias Kuhn 🌍

Hi all,

Can a new state "feedback required" be introduced (emphasis on required) which then can be closed automatically if no feedback is provided? This state would be set by humans when it's clear at the time of setting the state that the ticked not only *would like to have* but actually *does require* feedback.

On another level, there's certainly also potential for improving the crash handling. It would be great if someone would have the resources to

 * Disable the stack when pdb are not installed

 * Add some guidelines on issue reporting (as stated by Jonathan)

 * Allow opening a new ticket and searching for identical reports to link to

My 2c

Matthias


On 08/14/2018 11:00 AM, Jonathan Moules wrote:
Hi Nyall,

Looking at this from another angle (and being aware I know nothing of the QGIS code-base) - to me at least that would suggest that maybe it's worth improving the crash dumps so that they're better able to be used as a stand-alone debugging thing that doesn't require user feedback/insight.

Or alternatively make it clear during the crash dump process that the user needs to supply other information beyond just the file.

Cheers,

Jonathan


On 2018-08-14 01:23, Nyall Dawson wrote:
On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini [hidden email] wrote:
I agree, better be conservative. Furthermore, not always lack of feedback means an issue is not valid. I'd be against automatically closing the issues without further verification.
I agree in general, but there's a lot of tickets recently with just a
crash dump (with no clues in the dump) and no further info about how
to reproduce the crash or what triggered it. These reports don't have
*any* value on their own.

Nyall

I'm available to help checking, maybe creating a view of tickets needing a check could be useful.

All the best.


On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:


I would suggest 30 days, people might be so lucky to have their holidays last longer than two weeks.

On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson [hidden email] wrote:
Quick question re closing issues on redmine:

What's an "acceptable" amount of time between adding a question to a
ticket/marking as "feedback" before closing that issue as "Closed due
to lack of feedback"?

Is 14 days sufficient?

Nyall
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Re: How long before closing an issue on "lack of feedback"?

Giovanni Manghi
In reply to this post by Alessandro Pasotti-2
> I agree in general, but there's a lot of tickets recently with just a
> crash dump (with no clues in the dump) and no further info about how
> to reproduce the crash or what triggered it. These reports don't have
> *any* value on their own.
>
> Nyall


By the way, since log we have also a specific query for such tickets:

https://issues.qgis.org/projects/qgis/issues?per_page=200&query_id=112

as you can see is set to 15 days as it was the agreed period, but if
now the consensus changed we can edit it to a different number of
days.

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Re: How long before closing an issue on "lack of feedback"?

pcav
In reply to this post by Matthias Kuhn 🌍

On 08/14/2018 11:21 AM, Matthias Kuhn wrote:
>
> Hi all,
>
> Can a new state "feedback required" be introduced (emphasis on
> required) which then can be closed automatically if no feedback is
> provided? This state would be set by humans when it's clear at the
> time of setting the state that the ticked not only *would like to
> have* but actually *does require* feedback.
>
This sounds reasonable to me. Thanks Matthias.

--
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Re: How long before closing an issue on "lack of feedback"?

Nyall Dawson
In reply to this post by Jonathan Moules-4
On Tue, 14 Aug 2018 at 19:01, Jonathan Moules
<[hidden email]> wrote:

>
> Hi Nyall,
>
> Looking at this from another angle (and being aware I know nothing of
> the QGIS code-base) - to me at least that would suggest that maybe it's
> worth improving the crash dumps so that they're better able to be used
> as a stand-alone debugging thing that doesn't require user feedback/insight.
>
> Or alternatively make it clear during the crash dump process that the
> user needs to supply other information beyond just the file.
>

This would certainly help. I'm not sure it's possible, but I'd like to see:

1. A list of all installed/enabled plugins. There's many crash dumps
which point to a plugin being at fault, so it'd be nice to identify
the troublesome plugins.

2. It should be possible to detect crashes coming from Python code, so
we could also do something like disable any python plugins at next
load with a warning that one caused a crash.

3. I'm pretty sure this is impossible - but it'd be fantastic to
include python backtraces whenever a crash occurs from Python.

4. Including anonymized lists of layers loaded and their general
parameters (e.g. provider type) would be beneficial

5. Again, not sure if it's possible, but it'd be great to be able to
block reports which are a crash dump only with no futher info on hub
itself.

Nyall



> Cheers,
>
> Jonathan
>
>
> On 2018-08-14 01:23, Nyall Dawson wrote:
> > On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini <[hidden email]> wrote:
> >> I agree, better be conservative. Furthermore, not always lack of feedback means an issue is not valid. I'd be against automatically closing the issues without further verification.
> > I agree in general, but there's a lot of tickets recently with just a
> > crash dump (with no clues in the dump) and no further info about how
> > to reproduce the crash or what triggered it. These reports don't have
> > *any* value on their own.
> >
> > Nyall
> >
> >> I'm available to help checking, maybe creating a view of tickets needing a check could be useful.
> >>
> >> All the best.
> >>
> >>
> >> On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
> >>
> >>
> >> I would suggest 30 days, people might be so lucky to have their holidays last longer than two weeks.
> >>
> >> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson <[hidden email]> wrote:
> >>> Quick question re closing issues on redmine:
> >>>
> >>> What's an "acceptable" amount of time between adding a question to a
> >>> ticket/marking as "feedback" before closing that issue as "Closed due
> >>> to lack of feedback"?
> >>>
> >>> Is 14 days sufficient?
> >>>
> >>> Nyall
> >>> _______________________________________________
> >>> QGIS-Developer mailing list
> >>> [hidden email]
> >>> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
> >>> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer
> >>
> >>
> >>
> >> --
> >> Alessandro Pasotti
> >> w3:   www.itopen.it
> >>
> >>
> >> _______________________________________________
> >> QGIS-Developer mailing list
> >> [hidden email]
> >> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
> >> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer
> >>
> >>
> >> --
> >> Paolo Cavallini - www.faunalia.eu
> >> QGIS & PostGIS courses: http://www.faunalia.eu/training.html
> >> https://www.google.com/trends/explore?date=all&geo=IT&q=qgis,arcgis
> >>
> >> _______________________________________________
> >> QGIS-Developer mailing list
> >> [hidden email]
> >> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
> >> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer
> > _______________________________________________
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> > List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
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>
>
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Re: How long before closing an issue on "lack of feedback"?

Jürgen E. Fischer
In reply to this post by Matthias Kuhn 🌍
Hi Matthias,

On Tue, 14. Aug 2018 at 11:21:38 +0200, Matthias Kuhn wrote:
> * Disable the stack when pdb are not installed
> * Add some guidelines on issue reporting (as stated by Jonathan)
> * Allow opening a new ticket and searching for identical reports to link to

* Disable submission if "Tell us something about when you got the crash"/"User
  Feedback" is empty.


Jürgen

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